Privacy Policy
Last Updated: 12/05/2026
Freedom Performance
600 E Moeller St, Prescott, AZ 86303
Freedom Performance is committed to protecting your privacy and safeguarding the personal and medical information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our gym and physical therapy services, whether in person, by phone, by text, through our website, or through online forms.
Because we provide physical therapy services, we are a HIPAA-covered entity, and certain information we collect is protected under the Health Insurance Portability and Accountability Act (HIPAA).
If you have any questions, you may contact us at any time.
1. Information We Collect
We may collect the following categories of information:
Personal Information
Name
Email address
Phone number
Mailing address
Credit card or payment information
Medicare information (if applicable)
Health & Medical Information (HIPAA-Protected)
Medical history
Injury information
Treatment plans
Insurance information
Intake forms submitted online or in person
Automatically Collected Information
When you visit our website, we may collect:
IP address
Browser type
Pages visited
Cookies or tracking data used for analytics and advertising
2. How We Collect Information
We collect information in the following ways:
Phone calls
Text messages
Website and online advertising forms
In-person forms at our office
Online medical intake forms
Third-party scheduling systems
Membership or payment systems
Email or direct communication with our staff
3. How We Use Your Information
We use your information to:
Schedule physical therapy and fitness appointments
Create and manage gym memberships
Process payments and billing
Provide medical treatment, rehabilitation planning, and PT documentation
Communicate about appointments, updates, or required documents
Improve our services and website
Meet legal, insurance, or regulatory requirements
4. How We Share Your Information
We only share your information as permitted by law, including HIPAA.
Examples of who we may share information with:
For Physical Therapy & Medical Care
Referring doctors or specialists
Imaging facilities
Other healthcare providers involved in your care
Insurance companies (including Medicare)
For Operational Purposes
Payment processors
Third-party scheduling or membership software
Electronic medical record (EMR) systems
Service providers who help operate our website or manage forms
We do not sell your personal information.
Any business associate handling your medical information is required by law to maintain HIPAA-compliant safeguards.
5. HIPAA Compliance
Because we provide physical therapy services, your medical information is protected by HIPAA.
This means:
Your medical information will only be used or disclosed for treatment, payment, or healthcare operations unless otherwise authorized by you in writing.
We use HIPAA-compliant systems for medical records and intake forms.
You have the right to access, update, or request restrictions on your medical records.
To request access to your medical information, please contact us directly.
6. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse, including:
Secure storage of medical records
Encrypted or protected payment systems
Limited employee access to sensitive information
HIPAA-compliant digital tools and systems
No method of transmission is 100% secure, but we follow industry and HIPAA standards.
7. Your Rights
Depending on your state and federal rights, you may:
Request a copy of your personal or medical information
Request corrections to inaccurate information
Request that we limit how your medical information is used
Request an accounting of disclosures
Opt out of marketing communications
Request deletion of certain non-medical data (where legally allowed)
HIPAA requires us to maintain certain medical records even if a deletion request is made.
8. Cookies & Website Tracking
Our website may use cookies and analytics tools to improve functionality and measure advertising performance. You can disable cookies in your browser settings, but some website features may not function properly.
9. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites. We recommend reviewing their policies before providing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. The updated version will be posted on our website with a new “Last Updated” date.
11. How to Contact Us
For questions about this Privacy Policy or your information rights, contact:
Freedom Performance
600 E Moeller St
Prescott, AZ 86303
Phone: (928) 588-3353
Email: [email protected]